Naked Biltong – Privacy Policy

Last updated: 01/09/2026

This Privacy Policy describes how Field To Fork Manufacturing Pty Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use www.nakedbiltong.com (the "Site"), make a purchase, or otherwise communicate with us (collectively, the "Services"). "You" and "your" means you as a user of the Services, whether a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Please read this Privacy Policy carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date above.

What Personal Information We Collect

The personal information we collect depends on how you interact with the Site.

Information you give us directly:

• Contact details — name, address, phone number, email.
• Order information — billing and shipping address, payment confirmation, email, phone number.
• Account information — username, password, and other account security details, if you create an account.
• Customer support information — anything you include when you message us.

Some features may require certain information to work; you can choose not to provide it, but you may not be able to use those features.

Information collected automatically:

We use cookies, pixels, and similar technologies to collect Usage Data such as device and browser information, network/IP information, and how you interact with the Site.

Information from third parties:

• Service providers who support the Site, such as Shopify.
• Payment processors, who collect payment details (e.g., card or bank information) to process your order.
• Analytics and advertising partners, where you interact with our emails or ads.

Information we receive from third parties is handled in line with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

• Provide the Services — process payments, fulfil and ship orders, manage returns and exchanges, manage your account, and send order- and account-related notifications.
• Communicate with you and improve our Services — respond to enquiries, provide customer support, and understand how the Site is used.
• Marketing — with your consent where required, send you marketing communications (email, SMS) in line with the Spam Act 2003 (Cth), and show you relevant advertising. You can opt out at any time (see "Managing Communication Preferences" below).
• Security and fraud prevention — detect and investigate suspicious, fraudulent, or unlawful activity.
• Legal compliance — meet our legal obligations, enforce our Terms of Service, and protect our rights and the rights of our users.

We will only use personal information for the purpose we collected it for, a related purpose you'd reasonably expect, or another purpose you've consented to, consistent with APP 6.

Cookies

We use cookies to operate and improve the Site, remember your preferences, and understand how visitors use the Services. For cookies related to our use of Shopify to power the store, see Shopify's Cookie Policy. We may also allow trusted third parties to use cookies for analytics and advertising purposes.

Most browsers accept cookies by default; you can change your browser settings to block or remove them, though this may affect how the Site functions.

How We Disclose Personal Information

We may disclose your personal information to:

• Service providers who perform functions on our behalf (e.g., Shopify, payment processors, couriers and fulfilment partners, IT and customer support providers, analytics providers).
• Marketing partners, where relevant to advertising or promotions.
• Third parties you direct us to, for example, for delivery of your order.
• Professional advisers, regulators, or authorities, where required by law, to enforce our Terms of Service, or to protect our rights or the rights of others.
• A prospective buyer or their advisers, if we are involved in a business sale, merger, or restructure.

We do not sell your personal information, and we do not disclose sensitive information (such as health information) without your consent.

Disclosure of Personal Information Overseas

Some of our service providers — for example, Shopify and certain payment, email, and analytics providers — store or process personal information on servers located overseas, including in the United States and other countries where our service providers operate. Where we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles, including through contractual protections where appropriate.

User-Generated Content

The Services may let you post product reviews or other content. Anything you post to a public area of the Site is public and accessible by anyone. We aren't responsible for the privacy or security of information you choose to make public, or for how others use it.

Third-Party Websites and Links

The Site may link to websites or platforms operated by others. We aren't responsible for the privacy or security practices of third-party sites — please review their own privacy policies before providing information to them. A link on our Site doesn't imply endorsement of that third party.

Children's Data

The Services are not directed at or intended for use by children, and we do not knowingly collect personal information from children. If you're a parent or guardian and believe your child has given us personal information, please contact us using the details below and we will delete it.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold, but no method of storage or transmission is completely secure, and we can't guarantee absolute security. Please avoid sending sensitive information to us through insecure channels.

We retain personal information for as long as reasonably necessary for the purposes described in this policy — including to maintain your account, provide the Services, meet our legal and tax obligations, and resolve disputes — and take reasonable steps to destroy or de-identify it once it's no longer needed, consistent with APP 11.

If we experience a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

Your Rights

Under the Australian Privacy Principles, you can:

• Access the personal information we hold about you (APP 12).
• Request correction of personal information that's inaccurate, out of date, incomplete, or misleading (APP 13).

You can also ask us to delete your personal information, or tell us how you'd like us to limit our use of it, and we will do so unless we have a legal reason to retain or continue using it (for example, to meet tax record-keeping obligations).

To exercise any of these rights, contact us using the details below. We may need to verify your identity first. We won't charge you for making a request, and we won't treat you unfairly for exercising these rights. If we decline a request, we'll explain why.

Managing Communication Preferences: You can opt out of marketing emails at any time using the unsubscribe link in those emails. You may still receive non-promotional messages, such as order and account updates.

Complaints

If you have a complaint about how we've handled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and aim to respond within a reasonable time.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

Contact

If you have questions about this Privacy Policy, or want to exercise any of the rights described above, please contact us:

Naked Biltong Pty Ltd sam@nakedbiltong.com 18 Clevedon Street, Botany, NSW, 2019, Australia