Refund policy

Naked Biltong Refund Policy

At Naked Biltong, we take great pride in delivering premium, handcrafted biltong made from high-quality Australian beef. Your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Refunds and Replacements

If your product arrives damaged, defective, or not as described, please notify us within 7 days of receiving your order. You may be eligible for a full refund or replacement under the following conditions:

  • You provide proof of purchase (order number or receipt).

  • You send photos of the issue (e.g., packaging damage or product defect).

  • The product is unopened and in its original packaging (where applicable).

Non-Refundable Items

Due to the perishable nature of our products, we cannot accept returns or offer refunds in the following cases:

  • Change of mind.

  • Incorrect address provided at checkout.

  • Orders not collected or deliveries missed beyond reasonable attempts.

  • Products opened or partially consumed.

Shipping Costs

If a refund or replacement is approved due to our error, we will cover shipping costs. Otherwise, shipping costs are non-refundable.

How to Request a Refund

To initiate a refund or replacement request, please contact us at:

sam@fieldtofork.net.au
Include your order number and a brief description of the issue.

Processing Time

Once we receive your request and determine eligibility, we will process your refund within 5–10 business days. Refunds are issued to the original payment method.

Let me know if you’d like to add specific terms (like wholesale orders, subscriptions, or in-store purchases) or align it with your payment gateway’s policies.