Shipping policy

Naked Biltong – Shipping Policy

Effective Date: 01/09/2026

At Naked Biltong, we're committed to delivering your premium, handcrafted biltong quickly and reliably across Australia. Here's everything you need to know about our shipping process.

1. Shipping Locations

We currently ship Australia-wide. If you're in a rural area or outside standard delivery zones, please allow additional time for delivery.

International shipping is not currently available.

2. Processing Time

  • Orders are typically processed and dispatched within 1–2 business days of purchase.
  • Orders placed after 12pm (Sydney time) or on weekends/public holidays will be processed the next business day.
  • You'll receive a confirmation email with tracking details once your order ships.

3. Delivery Times

Estimated delivery times (after dispatch):

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Delivery times may vary depending on your location and factors outside our control, such as weather or carrier delays.

4. Shipping Rates

Shipping costs are shown at checkout before payment is made.

5. Tracking Your Order

All orders come with tracking via our courier partners. You can track your parcel using the link in your shipping confirmation email.

6. Delivery Issues

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible — ideally within 7 days of the expected delivery date — at sam@fieldtofork.net.au, including your order number and any relevant details or photos. We'll investigate and work with you to resolve it promptly.

This timeframe is so we can act quickly with our courier; it doesn't limit your rights under the Australian Consumer Law, including your entitlement to a replacement, refund, or compensation if goods are lost or damaged in transit through no fault of yours. See our [Refund Policy] and [Terms of Service] for more on these rights.

7. Incorrect Addresses

It's your responsibility to provide accurate shipping details at checkout. Naked Biltong isn't liable for orders shipped to an incorrectly entered address, though this doesn't affect any rights you have where the error was ours.

If you notice a mistake, contact us immediately — we may be able to intercept the shipment if it hasn't left our warehouse.

8. Contact Us

Questions about your shipment? Reach us at sam@nakedniltong.com