Shipping policy

Naked Biltong – Shipping Policy

Effective Date: 07/09/2025

At Naked Biltong, we’re committed to delivering your premium, handcrafted biltong quickly and reliably across Australia. Here’s everything you need to know about our shipping process.

1. Shipping Locations

We currently ship Australia-wide. If you're located in a rural area or outside standard delivery zones, please allow additional time for delivery.

International shipping is not currently available.

2. Processing Time

  • Orders are typically processed and dispatched within 1–2 business days of purchase.

  • Orders placed after 12pm (AEST) or on weekends/public holidays will be processed the next business day.

  • You will receive a confirmation email with tracking details once your order is shipped.

3. Delivery Times

Estimated delivery times (after dispatch):

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Delivery times may vary depending on your location and external factors (e.g., weather, carrier delays).

4. Shipping Rates

Shipping costs are displayed at checkout before payment is made.

5. Tracking Your Order

All orders come with tracking via our chosen courier partners. You can track your parcel using the link provided in your shipping confirmation email.

6. Delivery Issues

If your package is lost, delayed, or arrives damaged:

  • Contact us at sam@fieldtofork.net.au within 7 days of the expected delivery date.

  • Please include your order number and any relevant details or photos.

We’ll do our best to investigate and resolve the issue promptly.

7. Incorrect Addresses

It is the customer’s responsibility to provide accurate shipping details at checkout. Naked Biltong is not liable for orders shipped to incorrectly entered addresses.

If you notice a mistake, contact us immediately—we may be able to intercept the shipment if it hasn’t left our warehouse.